Privacy Policy

Pair It! (“we,” “us,” or “our”) respects the privacy of the restaurants and individuals who use our Sommigo.ai platform (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect only the information necessary to operate and improve the Sommigo.ai platform.

a. Business & Account Information

• Restaurant name, contact name, phone number, and email address
• Billing address and payment details (processed securely via Stripe, our third-party payment processor)
• Business location and operating hours
• Menu information and wine list details

b. Sales Data from POS Integration

We integrate with restaurant point-of-sale (POS) systems via one-way, read-only data feeds. We only access:

• Item-level sales data (e.g., wine and food items sold)
• Timestamps, menu item names, prices, and quantities
• No personally identifiable customer information is collected

c. Usage Data

When you interact with our Service, we may collect:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Time spent on pages and interaction patterns
• Referral source and exit pages

d. Communications

We may collect information when you contact us via email, form submissions, or live support (e.g., your message, attachments, and contact info).

2. How We Collect Information

We collect information through:

• Direct submission when you create an account or update your profile
• Automated collection through your use of the Service
• POS system integration via secure API connections
• Cookies and similar tracking technologies
• Communications with our support team

3. Cookies and Tracking Technologies

Our Service uses cookies and similar tracking technologies to track activity and collect certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use:

• Essential Cookies: Required for the Service to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with the Service
• Functionality Cookies: Allow us to remember choices you make and provide enhanced features

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. How We Use Your Information

We use the collected information to:

• Provide unlimited wine pairing recommendations based on your menu
• Analyze sales performance and deliver wine reports
• Create custom-designed guest-facing materials (menus, table tents, etc.)
• Manage your account, process payments, and respond to support inquiries
• Improve and troubleshoot the Sommigo.ai platform
• Send service-related communications
• Ensure the security of our Service
• Comply with legal obligations

5. Sharing of Information

We do not sell, rent, or trade your data.

We only share your information in these situations:

• Service Providers: We work with secure third parties (e.g., Stripe for payment processing, AWS for hosting, design tools) to operate our business. These providers are contractually obligated to protect your data.
• Legal Compliance: If required by law, court order, or governmental regulation, we may share data with authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
• Consent: With your express permission, we may share certain content (e.g., your restaurant’s pairing guide) for promotional purposes.

6. Data Security

We take your data security seriously. We implement technical and administrative safeguards, including:

• Encrypted data transmission via HTTPS/TLS
• Data encryption at rest using industry-standard methods
• Role-based access controls internally
• Regular security audits and vulnerability testing
• Employee security training and confidentiality agreements
• Read-only POS integration to ensure we never modify or inject data
• Secure, access-controlled data storage environments

In the event of a data breach that affects your information, we will notify you within 72 hours of discovery.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Pair It! is based in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure adequate protection for your personal data when transferred outside these regions through appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

For California Residents (CCPA/CPRA):

• Know what categories of personal information we collect
• Request access to the specific information we hold about your business
• Request deletion of data we have collected (where applicable)
• Opt-out of data collection for non-essential purposes (if applicable)
• Non-discrimination for exercising your rights

For European Economic Area Residents (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

To exercise these rights, contact us at: support@sommigo.ai

9. Data Retention

We retain your account and pairing-related data for the duration of your active subscription and for up to 90 days after cancellation, unless required by law to retain it longer.

Different types of data may be kept for different periods:

• Account information: Duration of subscription plus 90 days
• Payment information: As required by financial regulations
• Communications: Up to 2 years
• Anonymized usage data: Indefinitely for analytical purposes

10. Children’s Privacy

Our Service is intended for business use only and not directed at children under the age of 18. We do not knowingly collect any information from minors.

If we learn we have collected personal information from a child under 18, we will delete that information promptly. If you believe we might have any information from or about a child, please contact us.

11. Third-Party Links

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

We strongly advise you to review the privacy policy of every site you visit.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of this page and send you a notification via email or through the Service.

Continued use of the Service after any updates constitutes acceptance of the revised terms.